Refunds
Try it before you pay anything. Every account starts with 14 days of Mixx Intelligence fully unlocked — every feature, including Radio — with no card required. Nobody has to buy this to find out whether it works for them.
Cancelling
You can cancel at any time from inside the app, under your plan. Cancelling stops the next payment and you keep everything you paid for until the end of the period you have already bought. Nothing is taken away early.
Refund requests
We look at refund requests individually. If the software did not do what we said it would, or something went wrong on our side, write to us and we will put it right — that is the whole policy, and we would rather hear from you than have you dispute a charge.
Email hello@mixxintelligence.com with the email address on the account and what happened. We aim to reply within three business days.
Duplicate or accidental charges
Charged twice, or charged after you cancelled? Tell us and we refund it. No discussion needed.
What we usually cannot refund
- Periods you have already used, where the software worked as described.
- Charges older than the current billing period, unless something on our side caused them.
These are the usual cases rather than hard rules — if your situation is different, ask.
How refunds are paid
Approved refunds go back to the original payment method through Stripe. Your bank usually takes five to ten business days to show it.
Contact
SHAPETED LLC, trading as Mixx Intelligence — hello@mixxintelligence.com.